Refund policy

1. Refund milega: profile kabhi install ya activate nahi hui

Profile na install hui ho na activate, to khareedari ki tareekh se 7 din tak poori raqam wapas maangi ja sakti hai. Na wajah batani hai, na koi fees kategi. QR aur manual activation details se ki gayi installation dono installation hain.

Ye hum khud dekh sakte hain, kyunke supplier hamein batata hai ke profile download hui ya nahi. Aap ko screenshot ya koi aur saboot nahi bhejna.

2. Installation ya activation ke baad

Dafa 1 ka unused-profile refund sirf profile install ya activate hone se pehle lagu hota hai, chahe QR se ho ya manual activation details se. Activation ke baad order final hai, chahe bohat kam data istemal hua ho; neeche dafa 3 ki exception phir bhi lagu hoti hai.

Is ka ye matlab nahi ke masle mein aap akele hain. eSIM install ho jaye magar kaam na kare to pehle hamein batayein: zyada tar Data Roaming off hota hai ya APN ghalat, aur ye chand minton ka kaam hai. Ghalti hamari nikle to agla section laagu hota hai.

Plan ke din pehli dafa online jaane se ginna shuru hote hain, khareedari ke din se nahi. Safar se pehle khareed lene se aap ke din zaya nahi hote.

3. Ghalti hamari ho

Payment aa gayi magar hum eSIM bilkul na de sakein, to refund ke liye aap ko kehna nahi parega. Hum khud refund shuru karte hain aur email aur WhatsApp dono par khabar dete hain.

eSIM install ho gayi magar sahi kaam nahi kar rahi, to pehle support se rabta karein. Aksar ye settings ya coverage ki baat hoti hai jo minton mein suljh jati hai. Aur agar ghalti hamari saabit ho aur door na ho sake, to poori raqam wapas, chahe eSIM activate ho chuki ho.

4. Payment ki gadbad

Jahan masla khud paison ka ho, wahan policy ki upar wali hadein laagu nahi hotin. In halaat mein aap ko kuch saabit nahi karna:

• Payment do dafa kat gayi: zaayed raqam poori ki poori, usi tareeqe se wapas.
• Paise chale gaye magar kuch nahi aaya: ya eSIM aap tak pahunchegi, ya poori raqam wapas. Is ke ilawa koi natija nahi.
• Checkout par number ya email ghalat likh diya: profile install ya activate hone se pehle bata dein, hum sahi jagah muft dobara bhej denge.

5. In ka refund nahi hota

Ye baatein saaf likh dena dono taraf ke liye behtar hai:

• Calls, SMS ya Pakistani number chahiye tha. eJugaar mein sirf data hai, aur ye baat site par jagah jagah aur checkout par phir se likhi hai.
• Data chal raha hai, bas kisi ek jagah signal kamzor hai. Har network ki tarah Jazz ka signal bhi har building mein ek jaisa nahi hota. Is mein support madad kar sakta hai, magar ye refund ki wajah nahi.
• Plan ki muddat poori ho chuki ho.

6. Refund kaise maangein

Bas apna order number bhej dein. Usage hum apni taraf se dekh lete hain; aap ko na kuch bhejna hai na saabit karna.

1. Send us your order number on WhatsApp or by email to hello@ejugaar.com. You do not have to send a screenshot or prove anything: the supplier tells us whether the QR or code was used.
2. We check it and reply in team hours, every day, 10 AM–10 PM Pakistan time.
3. The money goes back to the same JazzCash or Easypaisa number you paid from, never to a different number or account, even if you ask; that rule is there to protect you. When we send it, we email you the transfer’s transaction ID, which you can look up in your wallet’s history.

7. Contact

Sab se seedha raasta email hai — hello@ejugaar.com — ya WhatsApp par +923712044479. Jawab roz subah 10 baje se raat 10 baje tak milta hai. Order number sath likh dein, us se baat aadhi ho jati hai.

8. Zaban

Ye policy ek se zyada zabanon mein hai. Kisi tarjume mein farq nazar aaye to English policy maani jayegi. Baqi shara-it terms & conditions mein likhi hain.