Refund policy

The unused-profile refund depends on whether the eSIM profile was installed or activated, whether by QR or manual activation details. The conditions and exceptions are below.

Last updated — 4 October 2026

Plainly: if the QR or code was never used, you get a full refund within 7 days of purchase, including when your phone turns out not to take an eSIM. Once the profile is installed, the order is final, unless the fault is ours and cannot be fixed.

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1. Full refund: QR or code never used

If the profile was never installed or activated — neither the QR nor the code was ever used to install it — you can ask for a full refund within 7 days of the purchase date. No reason is required and no fee is deducted. Installation by QR and by manual activation details both count as installation.

That includes the most common case: your phone turns out not to take an eSIM, because it has no eSIM support or it is carrier-locked (JV). As long as the QR or code was never used, the refund is full.

We can see this on our side — the supplier tells us whether the profile was downloaded — so you do not need to send a screenshot or any other proof.

2. After installation or activation

The unused-profile refund in clause 1 applies only before the profile is installed or activated, whether by QR or manual activation details. After activation the order is final even if very little data was used, subject to clause 3 below.

That does not mean we throw up our hands if something is wrong. If the eSIM installs but does not work, talk to us first: it is usually Data Roaming being off or a wrong APN, and that is fixed in minutes. Where the fault turns out to be ours, the next section applies.

A plan’s validity starts the first time you go online, not on the day you buy — so buying before a trip does not waste your time.

3. The fault is ours

If the payment went through but we could not deliver the eSIM at all, the refund does not wait for you to ask. We start it ourselves and tell you on both email and WhatsApp.

If the eSIM installed but is not working properly, talk to support first — it is usually a settings or coverage problem that is solved in minutes. And if the fault turns out to be ours and cannot be fixed, you get a full refund, even if the eSIM has been activated.

4. Payment problems

Problems with the money itself sit outside the policy limits. You do not have to prove anything in these cases:

  • You were charged twice — the extra amount comes back in full, by the same route.
  • The payment went through but nothing arrived — we either send the eSIM or refund in full. There is no third outcome.
  • The wrong number or email was entered at checkout — tell us before the profile is installed or activated and we will resend to the right place at no charge.

5. Not refunded once the QR or code is used

Once the QR or code has been used and the profile has downloaded, it is spent at the supplier, so these are not refunded. Writing them down plainly is in both our interests:

  • A phone that cannot use the eSIM, after the profile has downloaded. A carrier-locked (JV) phone is a completely different matter from PTA, which is why checkout asks you to confirm it first. Check before you scan: use the checker on the home page, or dial *#06# to see whether an EID is present. If the profile downloaded but that phone shows no EID, tell us: we look at every such case, but we cannot promise a refund.
  • Expecting calls, SMS or a Pakistani number. eJugaar is data only — it says so across the site and again at checkout.
  • Weak coverage in one particular place while the data is working. Like every network, the Jazz network is not equally strong in every building. That can be a support case, not a refund case.
  • The plan’s validity has ended.

6. How to ask for a refund

Three steps, and the order number is all it takes:

  1. Send us your order number on WhatsApp or by email to hello@ejugaar.com. You do not have to send a screenshot or prove anything: the supplier tells us whether the QR or code was used.
  2. We check it and reply in team hours, every day, 10 AM–10 PM Pakistan time.
  3. The money goes back to the same JazzCash or Easypaisa number you paid from, never to a different number or account, even if you ask; that rule is there to protect you. When we send it, we email you the transfer’s transaction ID, which you can look up in your wallet’s history.

7. Contact

The most direct route is email — hello@ejugaar.com — or on WhatsApp at +923712044479. We answer every day from 10 am to 10 pm. Include your order number — it does half the work.

8. Language

This policy exists in several languages. Where the translations differ, the English policy applies. The remaining terms are in the terms & conditions.