Two things people most often miss: eJugaar is data only — calls, SMS and a Pakistani number are not included — and your phone must support eSIM. The fourteen clauses below are really the detail of those two facts.
This is a draft. This page is written from what the system actually does, so it is accurate — but no Pakistani lawyer has read it yet. It will be reviewed before launch.
1. Who we are
eJugaar is a service operating in Pakistan that sells data-only roaming eSIMs. Below, “we” means eJugaar, and “you” means the person who buys or uses an eSIM from eJugaar.
By placing an order you agree to these terms.
2. What the service is
eJugaar sells a data-only roaming eSIM that roams on the Jazz network in Pakistan. It is not a Pakistani local SIM. Under PTA’s own DIRBS documentation, devices running on roaming are exempt from DIRBS blocking — which is why it works on non-PTA phones too. Not a loophole; a written exemption.
It does not include:
- voice calls or SMS of any kind;
- a Pakistani mobile number that can receive calls or messages — your bank’s OTP falls under this;
- any promise of a particular speed, or heavy tethering to share the internet with others.
Internet-based calling and messaging — WhatsApp, IMO, Messenger — run on data and work fine.
3. What your phone needs
Your phone must support eSIM and must not be carrier-locked to another operator — checking this before you buy is your responsibility. We publish a list of every model, the checker refuses plainly on phones that do not work, and dialling *#06# makes the phone show its own EID.
An eSIM profile normally installs only once, on one device. The moment it downloads, that unit is spent — changing phones, factory resetting or deleting the profile does not bring it back, and the QR does not work again. So do not forward the QR to anyone: whoever scans it first owns the profile.
4. Ordering and delivery
No account is needed. Login is a 6-digit code sent to your email, with no password. At checkout we ask for an email and a WhatsApp number because the QR goes to both — if one has a problem, the other works. Both must be yours and correct.
On instant rails the QR usually arrives within 2 to 10 minutes. Wallet payments are verified by us by hand — every day from 10 am to 10 pm — so those can take a little longer.
5. Validity
A plan’s validity starts the first time data is used, not on the purchase date. When the time runs out, unused data does not carry over, and an eSIM cannot be transferred from one person to another.
6. Coverage and speed
Coverage and speed depend on where you are, how busy the network is and your phone — none of which we control. We cannot guarantee service in any particular place or building. Fair use: speed may be reduced for usage that puts an unusual load on the network.
When coverage does and does not qualify for a refund is set out in clause 5 of the refund policy.
7. Prices and payment
Prices are in Pakistani Rupees and what is shown is what is charged — applicable tax is included. Card details never touch our site; they go to the payment provider’s own page and never reach us.
Prices may change, but a change does not apply to an order already placed.
8. Acceptable use
The service may not be used for:
- anything that breaks the law of Pakistan;
- reselling the connection, or running it as a commercial hotspot;
- sending unsolicited messages in bulk, or attempting to enter any network without permission;
- sending a forged payment screenshot, or using someone else’s transaction ID.
Where such use is established we may disable the eSIM, and in that case there is no refund.
9. Refunds
All refund rules are on a separate page and form part of these terms — read the refund policy.
10. If the rules change
This service stands on a regulatory position. If PTA or any relevant authority changes the rules such that we can no longer lawfully continue the service, we may suspend the service.
In that case the time remaining on your plan is refunded pro rata — as many days as are left, that much money back. We are writing this here in advance, so that later you do not have to rely on our good intentions.
11. Our liability
We work hard to keep the service running properly, but like any network we cannot promise it will never stop or will work equally everywhere.
To the extent the law allows, our liability for any problem is limited to the price of the plan you paid. Indirect losses — a missed booking, a business loss — are not included. Rights the law gives you that cannot be limited remain in place.
12. Changes to these terms
These terms may be updated as the service changes. Your order is governed by the terms that were written here at the time of the order, and the date at the top says when the last change was made.
13. Governing law
These terms are governed by the law of Pakistan, and the courts of Pakistan have jurisdiction over any dispute.
14. Contact
The most direct route is email — hello@ejugaar.com — or on WhatsApp at +923712044479. We answer every day from 10 am to 10 pm. Include your order number — it does half the work.
15. Language
These terms exist in several languages. Where the translations differ, the English text applies, because that is the one written first. Data is covered on a separate page, the privacy policy.
